“Can you hear me now? No? Really? How about now, better? Ok, hold on, ahmmm, how about now? Oh good, ok, so, what I was trying to say… ” No, this is not a new take on an old commercial. It was actually an attempt at a conversation I happened to overhear while waiting for a cup of coffee at a convention hall’s concession stand. There are so many points to be made about the “appropriateness” of this call but let’s focus on this: When making a call, especially to…
Is customer service the new marketing? This question isn’t just about the increasing importance of social media and customer reviews, or rising consumer disenchantment with traditional marketing. For some, it’s about making the decision between long-term reputation and short-term profit. This topic was at the center of a recent Google+ Debate that I moderated, hosted by research firm Software Advice.…
The previous time management related post “Managing the Time of your Life” focused primarily on an individual’s own management of time resources. Working with others adds another dimension - team time management. As challenging as it is to manage time when you operate alone it’s even harder when you work closely with others. If this applies to you, here is a simple…
Zig Ziglar was a great story teller and quite an influence in the field of sales training and motivation. Here is a modified and severely shortened version of a favorite Zig Ziglar story: “When geese fly in V formation they can fly much farther” he said as part of his motivational talk on teamwork, “it’s a great example of the…
DEALING WITH ADVERSITY You’ve had one of those days… you know, bad news from a client, conflict with a peer, bad luck or timing on a crucial project, or whatever. Bottom line, something went horribly wrong, and the rest of your day, week, or month may very well be determined by what you choose to do next. Here then is…
So what is new in the world of sales compensation? In a way the more things change, the more they stay the same. Fundamentals don’t change and as such they are always a good place to start. There are at least nine components to successful sales compensation design. There is a post (9 Key Steps to Sales Compensation Design) that lists…
(The following suggestions do not constitute legal advice. To fully protect your rights and the rights of your business, always consult a licensed attorney in your state.) What is a non-compete agreement? A non-compete agreement, often referred to as a “covenant not to compete,” is a legal document (or a clause within a legal document) that prevents employees from engaging…
