by John Kypriotakis | Jul 21, 2014 | Management, Sales
Another waste of time… Brain Drain session… Dreadful hour… Is this how your sales team describes what you had hoped was a productive, interactive, motivating, fun and exciting sales meeting? Are sales meetings in your organization seen as a necessary evil or a real...
by John Kypriotakis | Feb 17, 2014 | Customer Service, Management, Sales
Encouraging the involvement of your whole organization in your marketing, selling and customer service efforts has this as one of its many positive results: the more integrated you become with your customer’s organization the more solid the relationship will be....
by John Kypriotakis | Jan 24, 2014 | Customer Service, HR, Management, Sales
Early in my career I was fortunate to come across a real pro and learn a lot by seeing things from “her point of view.” Beverly Catalano was a great receptionist and as she was approaching her retirement she authored an article to post on my website. It has been some...
by John Kypriotakis | Jan 3, 2014 | Management, Marketing, Sales
What is “sales channel management,” and how can we implement it in an effective manner? Before we get too far into this discussion, let’s first identify the exact meaning of the word “channel” (courtesy of www.dictionary.com): A course or pathway through which...
by Connie Abood | Sep 20, 2013 | Management, Marketing
The advent of user-friendly, online survey tools has made customer research a reality for many companies that previously thought they could not afford it. These tools make it easy for any company to obtain quick, inexpensive feedback from customers. So, you might...
by John Kypriotakis | Sep 13, 2013 | Customer Service, Management, Sales
DEALING WITH ADVERSITY You’ve had one of those days… you know bad news from a client, conflict with a peer, bad luck or timing on a crucial project, or whatever. Bottom line, something went horribly wrong, and the rest of your day, week, or month may very well be...
