by John Kypriotakis | Jan 26, 2015 | Customer Service, Management, Marketing, Sales
… and then I found myself unable to talk for a few days. (I will not bore you with the details but it had something to do with laryngitis and damaged vocal chords.) Anyway, here’s what I’m getting at: Even though I believe that I am a good listener and...
by John Kypriotakis | Feb 17, 2014 | Customer Service, Management, Sales
Encouraging the involvement of your whole organization in your marketing, selling and customer service efforts has this as one of its many positive results: the more integrated you become with your customer’s organization the more solid the relationship will be....
by John Kypriotakis | Jan 24, 2014 | Customer Service, HR, Management, Sales
Early in my career I was fortunate to come across a real pro and learn a lot by seeing things from “her point of view.” Beverly Catalano was a great receptionist and as she was approaching her retirement she authored an article to post on my website. It has been some...
by John Kypriotakis | Sep 13, 2013 | Customer Service, Management, Sales
DEALING WITH ADVERSITY You’ve had one of those days… you know bad news from a client, conflict with a peer, bad luck or timing on a crucial project, or whatever. Bottom line, something went horribly wrong, and the rest of your day, week, or month may very well be...
by John Kypriotakis | Feb 7, 2013 | Customer Service, Management, Sales
“Can you hear me now? No? Really? How about now, better? Ok, hold on, ahmmm, how about now? Oh good, ok, so, what I was trying to say… ” No, this is not a new take on an old commercial. It was actually an attempt at a conversation I happened to overhear while waiting...
