by John Kypriotakis | Jan 24, 2014 | Customer Service, HR, Management, Sales
Early in my career I was fortunate to come across a real pro and learn a lot by seeing things from “her point of view.” Beverly Catalano was a great receptionist and as she was approaching her retirement she authored an article to post on my website. It has been some...
by John Kypriotakis | Jan 3, 2014 | Management, Marketing, Sales
What is “sales channel management,” and how can we implement it in an effective manner? Before we get too far into this discussion, let’s first identify the exact meaning of the word “channel” (courtesy of www.dictionary.com): A course or pathway through which...
by John Kypriotakis | Aug 28, 2013 | Management, Sales
… From the archives, but worth another read: At one of our recent meetings I asked Lucky, “So, how do you do it?” His answer was brief: great products, great team and proper networking. That was a good start, but I definitely wanted to hear more. Lucky is a...
by John Kypriotakis | Feb 7, 2013 | Customer Service, Management, Sales
“Can you hear me now? No? Really? How about now, better? Ok, hold on, ahmmm, how about now? Oh good, ok, so, what I was trying to say… ” No, this is not a new take on an old commercial. It was actually an attempt at a conversation I happened to overhear while waiting...
by John Kypriotakis | Sep 7, 2012 | HR, Management
(The following suggestions do not constitute legal advice. To fully protect your rights and the rights of your business, always consult a licensed attorney in your state.) What is a non-compete agreement? A non-compete agreement, often referred to as a “covenant not...
